Customer Resources

How can we help?

Sales
Phone: 800-348-2886
envsales@osv.com


Customer Service
Phone: 800-348-2886
envservice@osv.com


Online Giving Support
Phone: 800-348-2886 X 4
onlinegiving@osv.com


Websites / Faith In Action Support
Phone: 800-348-2886 X 3
churchwebsites@osv.com


List Processing
Phone: 800-348-2886
envprocessing@osv.com 



Our Sunday Visitor Offertory Solutions provides complete offertory programs, stewardship services, and campaign and appeal fulfillment services for parishes, missions, dioceses and other Catholic organizations. Our product and service offerings combine the use of technology with envelope and communications programs to provide you with the flexibility to adapt to the needs of your constituency.


Standard File Formats

Accuracy

Prior to emailing your parishioner list for your envelope mailing, please ensure the following is included:

  • Correct parishioner count on file and listed within the body of your email
  • No duplicate envelope numbers.
  • Notate within the email, if we should expect an increase or decrease in parishioner count.

 


Requested File Formats

Please submit your file as a .CSV in one of the following formats below:

 


ParishSOFT Family Suite


Parish Data System (PDS)


FAQs

Total Address Quality (TAQ)

Total Address Quality (TAQ) is a multi-step process that ensures that every address meets the United States Postal Service addressing quality standards. This significantly reduces returned mail, and helps keep your address list current, correct and complete.

TAQ is a standard offering for our customers who use OSV mail services. Learn more about TAQ here.

USPS Procedures

As OSV implements the TAQ solution we need your help complying with US Postal Service mandated procedures. There are three items that need your immediate attention:
  1. Complete NCOA form and provide to OSV

  2. Provide Non-Profit Authorization form to OSV

  3. Confirm return service information with OSV

Please refer to the "Important TAQ Information Letter for Customers" link we've provided below for more information how to complete this process. We can’t begin the process until we receive your responses. If you have any questions or need more information call 800-348-2886 or email us at envservice@osv.com.

Important TAQ Information Letter for customers (.pdf)
NCOA™ Process Acknowledgement Form (.pdf)
NCOA™ PAF Instructions (.pdf)
NCOA™ Required Text Document (.pdf) Version 31: 04/4/12