Customer Resources

How can we help?

Phone: 800-348-2886

Customer Service
Phone: 800-348-2886

Online Giving Support
Phone: 800-348-2886 X 4

Websites / Faith In Action Support
Phone: 800-348-2886 X 3

List Processing
Phone: 800-348-2886 

Our Sunday Visitor Offertory Solutions provides complete offertory programs, stewardship services, and campaign and appeal fulfillment services for parishes, missions, dioceses and other Catholic organizations. Our product and service offerings combine the use of technology with envelope and communications programs to provide you with the flexibility to adapt to the needs of your constituency.

Standard File Formats

We request that you use one of the following formats for exporting. Click for example:
Instructions on how to transmit your file:



Parish Data System (PDS)

Please use the instructions below that are closest to your version of PDS (if your version number is under 6.0, please use the 4.0 instructions). If your export does not match the example exactly, you may need to use the Custom Export Process directions below to create a compliant file.

Servant Keeper


Total Address Quality (TAQ)

Total Address Quality (TAQ) is a multi-step process that ensures that every address meets the United States Postal Service addressing quality standards. This significantly reduces returned mail, and helps keep your address list current, correct and complete.

TAQ is a standard offering for our customers who use OSV mail services. Learn more about TAQ here.

USPS Procedures

As OSV implements the TAQ solution we need your help complying with US Postal Service mandated procedures. There are three items that need your immediate attention:
  1. Complete NCOA form and provide to OSV

  2. Provide Non-Profit Authorization form to OSV

  3. Confirm return service information with OSV

Please refer to the "Important TAQ Information Letter for Customers" link we've provided below for more information how to complete this process. We can’t begin the process until we receive your responses. If you have any questions or need more information call 800-348-2886 or email us at

Important TAQ Information Letter for customers (.pdf)
NCOA™ Process Acknowledgement Form (.pdf)
NCOA™ PAF Instructions (.pdf)
NCOA™ Required Text Document (.pdf) Version 31: 04/4/12